Refunds

Product Inspection Upon Delivery

After receiving your order, please inspect the product for any defects or shipping errors before using it.

If you need to request a return or exchange, you must notify us within 14 days after delivery.

Requests submitted after this period cannot be accepted.

For eligible returns, refund processing will begin within 24 hours after approval.

A confirmation email will be sent once the refund has been processed.

The time required to receive your refund may vary depending on the payment method and financial institution:

For security reasons, refunds can only be issued to the original payment card.

If the original card has expired:

The refunded amount may vary due to:

Bank processing fees
Exchange rate fluctuations between the payment date and refund date
Instalment processing fees, where applicable
Refunds being calculated based on the actual amount paid rather than the listed price

For questions regarding a specific transaction, please contact your financial institution.

Original shipping charges and insurance fees are non-refundable.
Your legal rights under applicable consumer protection laws are not affected by this policy.

We accept:

Available payment methods may vary depending on the order type and order value. Please confirm the available options during checkout.